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Cancellation and Refund Policy

Introduction

At Indianculture.com, we are committed to ensuring that our customers have clear and transparent cancellation and refund options. As a platform that facilitates bookings with local providers for cultural, heritage, and wellness tours, cancellations and refunds are primarily governed by the local provider’s specific terms and conditions. This policy outlines how cancellations and refunds will be handled when booking through Indianculture.com. By using our platform, you agree to the terms of this Privacy Policy.

Cancellation by the Customer

Local Provider Terms
  • When you book a tour or experience through Indianculture.com, you agree to the cancellation and refund policies of the local service provider. Each provider may have different rules regarding cancellations, refunds, and rebooking. Please review the provider’s terms carefully before making a booking.
Cancellation Requests
  • To cancel a booking, you must contact the local provider directly or contact Indianculture.com at support@indianculture.com for assistance.
  • Please note that cancellation requests must be made within the timeframe specified by the local provider to qualify for a refund, if applicable.
Cancellation Fees
  • Local providers may charge cancellation fees based on how close to the booking date the cancellation is made. These fees will vary depending on the provider’s terms.
  • Indianculture.com does not impose additional fees for cancellations beyond those set by the local provider.

Cancellation by the Provider

  • Provider-Initiated Cancellations:
    • In the event that a local provider cancels your booking (due to operational reasons, weather, or unforeseen circumstances), you will be entitled to a refund or a rebooking option according to the provider’s terms.
    • Indianculture.com will assist in facilitating a resolution, whether that be rescheduling the booking or processing a refund.
  • Refunds for Provider Cancellations:
    • If a refund is issued due to a provider-initiated cancellation, it will be processed according to the provider’s terms through PayPal or Stripe, depending on the original payment method.

Special Circumstances and Refunds

  • Health or Emergency Cancellations:
    • If you are unable to attend the booking due to special circumstances (such as illness, emergencies, or travel restrictions), Indianculture.com will do its best to negotiate with the local provider for a refund or rebooking.
    • Refunds in these cases are not guaranteed and will depend on the local provider’s policies.
  • Timeline for Refund Requests:
    • All refund requests due to special circumstances must be made as soon as possible, ideally within 48 hours of the issue arising.

Non-Refundable Services

  • Non-Refundable Bookings:
    • Some services or bookings may be marked as non-refundable by the local provider. These may include last-minute bookings, promotional offers, or special discounts.
    • Indianculture.com will clearly indicate if a booking is non-refundable at the time of purchase.

Refund Process

  • Refund Methods:
    • Refunds will be processed through the payment method used at the time of booking (PayPal or Stripe).
    • The timing of refunds will vary depending on the provider and payment method. Generally, refunds can take up to 7-14 business days to process once approved.
  • Contact for Refund Inquiries:
    • If you have questions about a refund or need assistance with a cancellation, please contact our support team at support@indianculture.com.

Changes to Bookings

  • Changing Your Booking:
    • If you would like to change the date or details of your booking, this will be subject to the local provider’s availability and terms. Any changes must be requested through the local provider or by contacting Indianculture.com for assistance.
    • Changes may be subject to additional fees as outlined by the provider.

Policy Updates

Indianculture.com reserves the right to update or modify this Cancellation and Refund Policy at any time. We will notify users of any changes to the policy, and the updated policy will be posted on this page with the new effective date.